Refund policy

Overtime Return & Refund Policy

90-Day Money-Back Guarantee

We stand behind Overtime. If you've given it a fair try and it's not working for you, we offer two ways to get your money back — no hoops, no hard feelings.

The Guarantee

You have 90 days from the date of your original purchase to request a refund if you're not satisfied. That's roughly the 8–12 week window it typically takes to know whether a daily tear-film support routine is working for you, plus a buffer.

To be eligible:

  • Your request must be made within 90 days of your original order date.
  • The order must have been purchased directly through our website.
  • You've given it a genuine try — we'd love to hear what didn't work so we can improve, but this isn't a requirement to qualify.

Two Ways to Get Your Refund

Option 1 — Full Refund (Self-Ship Return) Ship your bottle(s) — used or unused — back to us at your own expense, and we'll issue a full refund of your product purchase price once we receive it.

  • You are responsible for return shipping costs.
  • We recommend using a trackable shipping method, since we can't issue a refund for a package that never arrives.
  • Once your return is received and inspected, your refund will be processed to your original payment method within 5–7 business days.

Option 2 — 50% Refund (No Return Required) Don't want to deal with packing up and shipping a bottle back? Skip the return entirely. We'll issue a 50% refund of your product purchase price — no bottle required, no shipping label needed.

  • Just contact us and let us know you'd like this option.
  • Your refund is processed to your original payment method within 5–7 business days of your request.

How to Request a Refund

  1. Email us at [support@overtimehealth.com] with your order number and the email address used at checkout.
  2. Let us know which option you'd like — self-ship for a full refund, or no-return for a 50% refund.
  3. If you choose the self-ship option, we'll send you the return address. Pack your bottle(s) securely and ship them back within 14 days of receiving the return address.
  4. Once we receive your return (or process your no-return request), we'll confirm and issue your refund.

What's Covered

  • Refunds apply to the product purchase price of eligible orders placed within the last 90 days.
  • Bundle and multi-bottle orders are eligible under the same terms — the guarantee applies to the order as a whole, not per bottle.

What's Not Covered

  • Shipping and handling fees from your original order are non-refundable under either option.
  • Return shipping costs (Option 1) are the customer's responsibility and are not reimbursed.
  • Orders purchased through a third-party retailer or marketplace should be returned according to that retailer's own policy.
  • Requests made after the 90-day window has closed cannot be honored.

Subscriptions

If you're on a subscription, canceling your subscription is separate from requesting a refund. You can cancel anytime by contacting us or through your account portal — this stops future shipments but does not automatically refund past orders. To request a refund on a past order, follow the steps above.

Damaged or Incorrect Orders

If your order arrived damaged, defective, or incorrect, that's on us — contact us with your order number and a photo of the issue, and we'll make it right with a free replacement or full refund, no return shipping required.

Questions?

Reach out to [overtimehealth.support@gmail.com] — we're happy to help, whether that's troubleshooting your routine, walking you through a return, or just answering questions before you buy.

This policy applies to purchases made directly through overtimehealth.com. Overtime Health reserves the right to update this policy at any time; the version in effect at the time of your order applies to that order.